How we got a company's customer care unit set up and running in 72 hours.
Our client needed 15 qualified customer care officers to resume immediately. It had an all-too-familiar need: Get its workforce unit working as soon a...
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Changing responsibilities | Are your leaders future-ready?
At first, it seemed as if the world had changed for good. But now we're all feeling its impact; people are changing and prospering in...
Increase employee productivity by 20% with this one trick
Setting up and maintaining a high-energy environment at the workplace requires concerted effort, but can have big payoffs. A how-to guide for building...
Talent attraction | 5 benefits employees will want most in 2022
In a new era where job openings are at an all-time high, candidates hold the majority of the power in the labor market. As a...
The Evolving Employee Experience: How to Limit Unwanted Attrition
It's no secret that turnover is costly for employers, but it's also an unavoidable fact of life in business. Organizations need to prepare for the...
Cloud Computing: The Future of Business
Cloud computing has become an indispensable tool in the business world. It has revolutionized the way organizations work, especially when it comes to ...
6 Tough Interview Questions: What to expect & possible ways to answer them.
Many questions will be asked in an interview. Some of them are expected, while others are caught by surprise. These are the types of questions...
4 Tips for Successfully Adjusting to Hybrid Working
Many people have found the transition to a hybrid working style easy enough, but has there been a transition to hybrid training? For some, it’s...
3 Steps to Consider When Developing Your Hybrid Working Strategy
Properly managing a hybrid working is not always easy. With a blurred work-life boundary, it’s easy to lose perspective and get caught up in...