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How we got a company's customer care unit set up and running in 72 hours.

Our client needed 15 qualified customer care officers to resume immediately. It had an all-too-familiar need: Get its workforce unit working as soon a...

Changing responsibilities | Are your leaders future-ready?

At first, it seemed as if the world had changed for good. But now we're all feeling its impact; people are changing and prospering in...

Increase employee productivity by 20% with this one trick

Setting up and maintaining a high-energy environment at the workplace requires concerted effort, but can have big payoffs. A how-to guide for building...