Service Delivery Manager
Guide and drive the field engineering team and installation vendors to deliver the broadband
services with customer centricity and cost consciousness.
Manage Customer Complaints and escalations. Maintain uptime of enterprise broadband links
with-in the SLA by proactive checks and speedy resolution to customers.
Plan and Deploy P2P / P2MP broadband links using unlicensed/licensed band radios and WiFi APs.
Establish WLAN integrations with customer’s network and devices, within existing guidelines and
procedures, keeping in mind the business, pre-sales and/or project requirements.
Build, configure, optimize, and accept new network elements, conforming to designs and change
management procedures with-in the organization to implement and activate new services or
capacity upgrades with a minimum of disruption of the availability of the service. E.g. radios,
switches, Routers, AP, Extenders from vendors such as: Proxim, Radwin, Ubiquity, Cambium,
MIMOSA, Ligowave, Cisco, D-Link, Mikrotik, Netgear, etc.
Regularly update with new technologies, tools and maintain databases as per organizational
guidelines and procedures, maintain Site Installation document, floor plans, feasibility survey,
design documentation, standard operating procedures etc.
Coordinate with internal functions, verticals, team members and line managers for the efficient
Prepare regular reports and publish dashboards for senior management