Service Delivery Manager

Doheney Services

Lagos, Nigeria

Full time


Sep 19

 Guide and drive the field engineering team and installation vendors to deliver the broadband

services with customer centricity and cost consciousness.

 Manage Customer Complaints and escalations. Maintain uptime of enterprise broadband links

with-in the SLA by proactive checks and speedy resolution to customers.

 Plan and Deploy P2P / P2MP broadband links using unlicensed/licensed band radios and WiFi APs.

Establish WLAN integrations with customer’s network and devices, within existing guidelines and

procedures, keeping in mind the business, pre-sales and/or project requirements.

 Build, configure, optimize, and accept new network elements, conforming to designs and change

management procedures with-in the organization to implement and activate new services or

capacity upgrades with a minimum of disruption of the availability of the service. E.g. radios,

switches, Routers, AP, Extenders from vendors such as: Proxim, Radwin, Ubiquity, Cambium,

MIMOSA, Ligowave, Cisco, D-Link, Mikrotik, Netgear, etc.

 Regularly update with new technologies, tools and maintain databases as per organizational

guidelines and procedures, maintain Site Installation document, floor plans, feasibility survey,

design documentation, standard operating procedures etc.

 Coordinate with internal functions, verticals, team members and line managers for the efficient

service delivery.

 Prepare regular reports and publish dashboards for senior management

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